Refund Policy
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Documents • Refund Policy
Last updated • 12th Jan, 2026
This Refund Policy explains how refunds, disputes, and chargebacks are handled at Apara. It should be read together with our Terms & Conditions and Subscription Policy.
General Approach
At Apara, we approach refunds in good faith. We aim to be fair and reasonable while also respecting the time and effort invested once work begins.
Refund Method and Timing
All approved refunds are initiated after the original payment has been successfully settled with our payment provider.
To complete the refund, we may request the client’s bank details, as we do not receive bank or payout information from Stripe or from our bank. Refund processing times depend on the payment provider and the client’s bank, and it may take several business days for the refunded amount to appear after initiation.
Non Refundable Items
Fees related to completed work, time spent, or delivered outcomes are generally non refundable unless explicitly agreed otherwise.
Changes to This Policy
We may update this Refund Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
Chargebacks
If a client initiates a chargeback or payment dispute through their bank or payment provider:
We encourage clients to contact us directly before initiating a chargeback, as most issues can be resolved without escalation.
all work and access are paused immediately
no further work is carried out while the dispute is active
Refunds After Work Starts
Once work has started:
In rare situations involving disputes or unresolved issues, Apara may offer a partial refund at its discretion. The amount refunded depends on the work completed and the circumstances involved.
refunds are not guaranteed
refunds are handled on a case by case basis
Refunds Before Work Starts
A full refund may be issued if:
In these cases, the full amount paid will be refunded. This applies to both billed once services and quarterly subscriptions.
a client decides not to continue after purchase, or
there is no response or progress from the client, and
no work has started on the project
Copyright © 2026 Apara Limited Abu Dhabi, UAE.
All rights reserved.
Introduction
General Approach
Refunds Before Work Starts
Refunds After Work Starts
Chargebacks
Refund Method and Timing
Non Refundable Items
Changes to This Policy
Quick actions
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documents
Refund Policy
Last updated • 12th Jan, 2026
This Refund Policy explains how refunds, disputes, and chargebacks are handled at Apara. It should be read together with our Terms & Conditions and Subscription Policy.
At Apara, we approach refunds in good faith. We aim to be fair and reasonable while also respecting the time and effort invested once work begins.
General Approach
A full refund may be issued if:
In these cases, the full amount paid will be refunded. This applies to both billed once services and quarterly subscriptions.
a client decides not to continue after purchase, or
there is no response or progress from the client, and
no work has started on the project
Refunds Before Work Starts
Once work has started:
In rare situations involving disputes or unresolved issues, Apara may offer a partial refund at its discretion. The amount refunded depends on the work completed and the circumstances involved.
refunds are not guaranteed
refunds are handled on a case by case basis
Refunds After Work Starts
If a client initiates a chargeback or payment dispute through their bank or payment provider:
We encourage clients to contact us directly before initiating a chargeback, as most issues can be resolved without escalation.
all work and access are paused immediately
no further work is carried out while the dispute is active
Chargebacks
All approved refunds are initiated after the original payment has been successfully settled with our payment provider.
To complete the refund, we may request the client’s bank details, as we do not receive bank or payout information from Stripe or from our bank. Refund processing times depend on the payment provider and the client’s bank, and it may take several business days for the refunded amount to appear after initiation.
Refund Method and Timing
Fees related to completed work, time spent, or delivered outcomes are generally non refundable unless explicitly agreed otherwise.
Non Refundable Items
We may update this Refund Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
Changes to This Policy
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Refund Policy
This Refund Policy explains how refunds, disputes, and chargebacks are handled at Apara.
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Copyright © 2026 Apara Limited Abu Dhabi, UAE.
All rights reserved.
