Subscription Policy
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Documents • Subscription Policy
Last updated • 12th Jan, 2026
This Subscription Policy explains how Apara’s billed services, renewals, pauses, and related billing rules work. It should be read together with our Terms & Conditions and Privacy Policy.
When Work Starts
All services begin only after full payment is successfully completed. Once payment is received, work starts according to the agreed scope and timeline.
Pricing and Charges
All prices are clearly displayed before purchase.
Apara does not add hidden fees. Any internal programs or contributions, including sustainability initiatives, do not affect client pricing or billing amounts.
Working Hours and Holidays
Apara operates during standard working hours, Monday to Friday. Our typical working hours are communicated during onboarding or project kickoff and may vary slightly based on availability and project needs.
All work and meetings are conducted strictly within these working hours. We do not extend work, meetings, or delivery beyond defined working hours.
If a project requires collaboration across different time zones, this is discussed and agreed upon during the kickoff meeting before work begins.
We do not operate on public holidays or planned breaks. Any holidays, time off, or reduced availability are communicated in advance through email or the project management portal so clients are aware of potential pauses or slower response times.
Changes to This Policy
We may update this Subscription Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
Refunds
Refunds are handled according to our Refund Policy.
In summary:
Full refunds may be issued if a client changes their mind before work starts
Partial refunds may be offered in rare dispute situations at Apara’s discretion
No refunds are guaranteed once work has started
Failed Payments & Work Pauses
If a subscription renewal payment is not completed:
Access and delivery resume once payment is successfully completed.
Work continues until the end of the active billing period
Work is paused once the billing period ends if payment is not received
Pausing a Subscription
Apara treats subscription changes as pauses, not cancellations.
When a subscription is paused:
Pauses do not extend or carry over beyond the current billing cycle. To continue work after the cycle ends, a new billing period must be paid (for Quarterly billed services).
Work is paused immediately
No additional charges are applied during the active billing cycle
Work can be resumed at any time within the already paid billing period
Quarterly Subscriptions
Quarterly billed services operate on a recurring subscription model.
Renewal reminders are sent before each billing cycle.
Subscriptions renew automatically at the end of each quarterly billing period
The billing cycle is based on the original purchase date
Each client has an independent renewal date tied to when they subscribed
Clients may adjust or pause their subscription before the renewal date
Billed Once Services
Billed once services:
If additional work is requested beyond the original scope, it may be:
This decision is based on the nature of the request and the time required and is made at Apara’s discretion.
discussed with you first, so there are no surprises or unexpected upgrades
either handled within the existing scope or priced separately, depending on what feels fair and reasonable for the work involved
Are charged a single time
Do not renew automatically
End once the agreed scope of work is completed
Types of Services
Apara offers two types of paid services:
Details of each service, including scope and deliverables, are described at the time of purchase.
Billed once services, charged one time with no renewal
Quarterly billed services, charged on a recurring quarterly basis
Copyright © 2026 Apara Limited Abu Dhabi, UAE.
All rights reserved.
Introduction
Types of Services
When Work Starts
Billed Once Services
Quarterly Subscriptions
Pausing a Subscription
Failed Payments & Work Pauses
Refunds
Pricing and Charges
Working Hours and Holidays
Changes to This Policy
Quick actions
On this page
documents
Subscription Policy
Last updated • 12th Jan, 2026
This Subscription Policy explains how Apara’s billed services, renewals, pauses, and related billing rules work. It should be read together with our Terms & Conditions and Privacy Policy.
Apara offers two types of paid services:
Details of each service, including scope and deliverables, are described at the time of purchase.
Billed once services, charged one time with no renewal
Quarterly billed services, charged on a recurring quarterly basis
Types of Services
All services begin only after full payment is successfully completed. Once payment is received, work starts according to the agreed scope and timeline.
When Work Starts
Billed once services:
If additional work is requested beyond the original scope, it may be:
This decision is based on the nature of the request and the time required and is made at Apara’s discretion.
Are charged a single time
Do not renew automatically
End once the agreed scope of work is completed
discussed with you first, so there are no surprises or unexpected upgrades
either handled within the existing scope or priced separately, depending on what feels fair and reasonable for the work involved
Billed Once Services
Quarterly billed services operate on a recurring subscription model.
Renewal reminders are sent before each billing cycle.
Subscriptions renew automatically at the end of each quarterly billing period
The billing cycle is based on the original purchase date
Each client has an independent renewal date tied to when they subscribed
Clients may adjust or pause their subscription before the renewal date
Quarterly Subscriptions
Apara treats subscription changes as pauses, not cancellations.
Pauses do not extend or carry over beyond the current billing cycle. To continue work after the cycle ends, a new billing period must be paid (for Quarterly billed services).
When a subscription is paused:
Work is paused immediately
No additional charges are applied during the active billing cycle
Work can be resumed at any time within the already paid billing period
Pausing a Subscription
If a subscription renewal payment is not completed:
Access and delivery resume once payment is successfully completed.
Work continues until the end of the active billing period
Work is paused once the billing period ends if payment is not received
Failed Payments and Work Pauses
Refunds are handled according to our Refund Policy.
In summary:
Full refunds may be issued if a client changes their mind before work starts
Partial refunds may be offered in rare dispute situations at Apara’s discretion
No refunds are guaranteed once work has started
Refunds
All prices are clearly displayed before purchase.
Apara does not add hidden fees. Any internal programs or contributions, including sustainability initiatives, do not affect client pricing or billing amounts.
Pricing and Charges
Apara operates during standard working hours, Monday to Friday. Our typical working hours are communicated during onboarding or project kickoff and may vary slightly based on availability and project needs.
All work and meetings are conducted strictly within these working hours. We do not extend work, meetings, or delivery beyond defined working hours.
If a project requires collaboration across different time zones, this is discussed and agreed upon during the kickoff meeting before work begins.
We do not operate on public holidays or planned breaks. Any holidays, time off, or reduced availability are communicated in advance through email or the project management portal so clients are aware of potential pauses or slower response times.
Working Hours and Holidays
We may update this Subscription Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
Changes to This Policy
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Privacy Policy
This Privacy Policy explains how Apara collects, uses, and protects your personal information.
Refund Policy
This Refund Policy explains how refunds, disputes, and chargebacks are handled at Apara.
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Copyright © 2026 Apara Limited Abu Dhabi, UAE.
All rights reserved.
